Tough Conversations: From Avoidance to Action with Joan Fletcher

Have you ever avoided a tough conversation, hoping the issue would resolve itself? Maybe you've replayed the conversation over and over in your head but never with the person who needs to hear it. If so, you're not alone.

In this interactive session, we’ll dive into why we avoid tough conversations and explore how missing them can hold you back personally and professionally. Together, we’ll uncover the steps to prepare for those conversations you dread—and make sure they’re not just productive but transformative.

Picture this:

You bring your favorite coffee mug to work, only to discover someone else is using it despite your name being clearly written on it. Annoyed but unwilling to address it, you buy your colleague a new mug instead. Problem solved, right? Not exactly. The unresolved tension lingers, silently chipping away at your relationship.

Why do we avoid these conversations? Because it’s easier to:

• Be passive-aggressive.

• Find a workaround.

• Do anything but address the issue directly.

The real culprit? Fear. Fear of conflict, fear of the outcome, or fear of damaging relationships. But what if you could replace that fear with confidence and clarity?

Whether you’re a leader, a manager, or someone who simply wants to communicate more effectively, this session will empower you to:

• Stop rehearsing conversations in your head and start having them in real life.

• Approach tough conversations with confidence, preparation, and purpose.

• Build stronger relationships by addressing issues in ways that truly work.

It’s time to stop avoiding and start addressing. Join us and take the first step toward making those tough conversations easier—and far more impactful.

Parking available onsite located at back of building along N Glebe Road.